Term & Conditions
In these Conditions, the following rules apply:
1.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
1.2 A reference to a party includes its personal representatives, successors or permitted assigns;
1.3 Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms;
1.4 A reference to writing or written includes e-mails.
1.5 Refined Alloys Ltd, strives to exceed your expectations.
1.6 However, in some cases, once the alloy has been through its first process and contaminants removed, the bare alloy will show the extent of the damage, crack or corrosion. Our technicians will endeavour to complete the wheel to our highest standards or contact you if we feel this cannot be achieved.
1.7 The customer will supply Refined Alloys Ltd with tools for the locking wheel nuts and other special tools for the wheel removal & fitting where applicable.
1.8 Customers’ vehicles left on our premises are fully insured for fire, theft and accidental damage but Refined Alloys Ltd accepts no liability for existing damage. All vehicles booked into our premises will be subject to a damage assessment and we accept no responsibility for personal belongings left in vehicle, electrical or any mechanical failures.
1.9 Customers will be contacted before any additional work is undertaken, e.g. wheel straightening or welding. Wheels that are extremely damaged, distorted or severely cracked, we reserve the right not to complete the repair if we believe that the work carried out will compromise the wheel or not meet safety standards.
1.10 Refined Alloys Ltd guarantees its work on Powder Coated, Diamond Cut and Lacquered finish work for 12 months. Our guarantee is for the appearance, quality and durability of the work.
1.11 Please check our work before leaving our workshop, as our Insurance will not cover the work once the wheels are removed from our premises. Claims resulting in broken lacquer from curb damage, scuffing or pot-hole impacts is excluded from the guarantee.
1.12 N.B If in the exceptional circumstances you are not happy with the finished wheel(s), we will undertake the work again where possible. If this is not possible a refund will be offered. This will be proportionate to the invoiced price and any refund or liability shall be limited to the maximum of the invoice.
1.13 Refined Alloys Ltd will not be liable for any consequential loss incurred as a result of the repair.
1.14 High gloss finishes show imperfections more readily, in these cases we cannot guarantee a perfect finish, this is normally only perceptible on very close inspection and not noticeable when the wheel is on the car.
1.15 Please note during the wheel straightening process we cannot guarantee perfect results every time due to differences in the materials used by manufacturers and can only be determined on attempt.
1.16 There is a risk of wheel cracking doing this and in this situation we will offer to weld at extra cost, with customer’s permission, or not to finish the job with no charge.
1.17 Any refund or liability shall be limited to a maximum of the amount quoted on the estimate or in-voice. Refined Alloys Ltd will not be liable for any consequential loss incurred as a result of a repair.
1.18 In many cases tyre pressure sensor equipment can cause problems. We may have to cut the valve core and replace it. This leaves the sensor intact. In some cases, unprofessional tyre fitters may have already broken the sensors during previous repairs; we take no responsibility for such damage. If we become aware of any additional problems we will contact the customer before taking any action to inform of additional costs.
1.19 Resetting TPMS sensors. Refined Alloys Ltd does not take responsibility for resetting any vehicle computers used for monitoring tyre pressure. Owners should refer to their vehicle manual for guidance. We do our best to help with this process by setting the tyre pressure correctly and advising what to do next.
1.20 The standard rubber valves are free of charge with the refurbishment but specialist valves such as metal ones can be requested at extra cost. The original metal valves can be refitted if in good condition at customers request but we do not take responsibility for leaks resulting from re-fitting old valves.
1.21 We recommend replacing the valve stem after each removal or at least servicing them with service kits available. Please ask for details.
1.22 We take great care to ensure all wheels refitted are correctly tightened to the recommended torque, however it is recommended, and this is customer responsibility, to check all wheel bolts/nuts for tightness after 30 miles of driving.
1.23 We reserve the right to refuse re-fitting illegal or defected tyres. If such tyres are fitted at the customer’s request is their responsibility. We can supply replacement tyres on request.
1.24 In the unlikely event that you are not satisfied with your finished wheel please contact us and we will do our best to resolve any problems.
1.25 Vehicles/Wheels will not be released until payment has been received. Wheels not collected after 30 days will be sold to recoup costs, unless prior arrangement has been made.
2. ADDITIONAL TERMS & CONDITIONS FOR CUSTOMERS USING “LOAN WHEELS” SERVICE
2.1 Loan Wheels” are individual wheels or a set of wheels that are provided to customers while their own wheels are being refurbished or repaired by us.
2.2 The wheels that we loan to customers are valued at their potential resale value.
2.3 All loan wheels will be in roadworthy condition, although may be cosmetically imperfect and have signs of non-structural damage and wear.
2.4 A pre-authorisation charge will be made against the customers debit or credit card prior to loan wheels being fitted. The amount of this charge will be £400.00 for low value loan wheels, £700.00 for medium value loan wheels and £1000.00 for any vehicle deemed by us to be a luxury vehicle or where the value of the loan wheels justifies, in our opinion, the higher rate. The purpose of the pre-authorisation is security against the non-return of our loan wheels and or the damages to our loan wheels/tyres and the amount of the charge will be forfeited in certain circumstances as set out below.
2.5 Any wheel left with us for refurbishment or repair that remain uncollected after 30 days (of the customer being notified that they are ready) will be disposed of.
2.6 ‘Disposed of’ for the purposes of paragraph 6 above means that the wheels will be sold as soon as practicable, for the best return available to us at that time. In practice, this means that we will sell the wheels for whatever we can get for them.
2.7 The amount recovered from selling uncollected wheels is unlikely to cover the refurbishment work done AND the value of the loan wheels.
2.8 You, the customer, by agreeing to these terms, accept that Refined Alloys will use legal process to recover any debt arising due to a pre-authorisation charge being insufficient to cover loss to Refined Alloys in the event of non-collection of your wheels and/or non-return of loan wheels.
2.9 You the customer, by agreeing to these terms, agree that you will meet the actual costs incurred by us in legal fees Court fees, in the event that we have to take steps to recover money owed, whether such steps include the issue of Court proceedings or not (indemnity basis).
2.10 It is the customer’s responsibility to inspect loan wheels and tyres for roadworthiness, including any requirements under the Road Traffic Act.
2.11 Refined Alloys assumes no responsibility for, and you the customer remain responsible for, any punctures or tyre failure that occurs once you have left our premises. For clarification, any puncture will have to be dealt with as if it occurred when using your own wheel/tyres.
3. THE CONTRACT
3.1 The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing.
3.2 The Order shall only be deemed accepted by us when you have paid for the Goods, monies received by us and the Goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched. The Contract between us is formed when we send you the email.
3.3 In the unlikely event that you are able to place an Order for an item that is not available from stock, we will contact you as soon as possible. Depending on the time period for stock to arrive you may be given the option to wait for your items or your Order will be cancelled. In these circumstances, upon cancellation, you will be refunded in full.
3.4 We only accept Orders originating from and for delivery to UK addresses.
3.5 The only language in which the Contract can be concluded is English.
3.6 Where the Customer has been directed to the Website as a result of a third party site, these sites are independent from us and we are not responsible or liable for such sites. Customers should consult the terms and conditions of the site in question for more information.
4. PRODUCT INFORMATION
4.1 Goods are described on the Website.
4.2 We reserve the right to amend the product description if required.
4.3 Images of the goods on the Website are for illustrative purposes only. Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.
4.4 All weights and sizes are supplied as a guide only and are approximate.
4.5 In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or your PayPal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.
5. PRICE INFORMATION
5.1 The price of the Goods is the price set out on the Website at the time you submit your Order. All prices are shown in Pounds Sterling.
5.2 The price of the Goods does not include delivery charges which will be as advised during the checkout process, before you confirm your Order.
5.3 The price of the Goods is inclusive of VAT (where applicable) at the current rate chargeable in the UK. If the rate of VAT changes between the date of Order and the date of delivery, we will adjust the VAT you pay unless you have already paid for the Goods in full before the change in VAT.
5.4 The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time at our premises. We are under no obligation to honour any in-store price or promotion that differs from those online.
6. PAYMENT INFORMATION
6.1 We accept payment by most major credit or debit cards registered at UK addresses, or by PayPal registered to UK addresses.
6.2 Please ensure that the expiry date of your credit or debit card is after the anticipated despatch date of your Order. Payment will be debited from your account just before the despatch of your Goods, and if your payment card has expired, we will be unable to take payment and fulfil your Order.
6.3 When an Order is placed a pre-authorisation will be made against your account. Payment is not taken at this time. We will endeavour to process any payments at the time of dispatch. On the rare occasion that this process is not successful, we will re-process accordingly. We will not inform you if this delay occurs. We are not liable for any bank charges that may be incurred by the Customer if sufficient funds are not available at the time when payment is taken.
6.4 All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
6.5 In addition, to prevent fraudulent use of credit and debit cards, we will validate the names, addresses and other information supplied during the Order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept your Order. Any information given may be disclosed to a registered Credit Reference Agency, which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.
7. DELIVERY OF GOODS
7.1 We can only deliver to addresses within the United Kingdom. Unfortunately, we are unable to deliver to non-UK destinations, including the Republic of Ireland, the Channel Islands and BFPO addresses at this time. Please contact us if you require further details.
7.2 For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands, there may be an additional surcharge imposed by our couriers and a slightly longer delivery lead-time.
7.3 The delivery charge for each item is listed on the product detail page. When you add products to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.
7.4 We may deliver the Goods by installments, which shall be invoiced and paid for separately. Each installment shall constitute a separate Contract. Any delay in delivery or defect in an installment shall not entitle the Customer to cancel any other installment.
7.5 Any dates quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed.
7.6 However, in the event that delivery is delayed for next day/named day deliveries, our liability will be limited to a refund of the additional delivery surcharge paid.
7.7 Please be aware that Royal Mail First Class postal service can take up to 7 days. This is under the terms of Royal Mail and is out of our control.
7.8 3rd Party couriers can deliver direct delivery orders between the hours of 7am and 9pm.
7.9 Delivery of an Order shall be completed when we deliver the Goods to the delivery address given in the Order.
7.10 The Goods will be your responsibility from the time of delivery.
7.11 Where the courier is unable to deliver the Goods, they will either attempt to deliver to a neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery or leave the parcel at your local Post Office for you to collect.
7.12 We shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure is caused either by an Event Outside Our Control or the Customer’s failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
8. REFUNDS & RETURNS
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of receipt of Goods. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time and the provisions below also apply to exchanges.
8.2 However, this cancellation right does not apply in the case of the following which may only be returned if they are faulty: personalized and made-to-order products (e.g. your refurbished wheels or wheels supplied by us that have been refurbished to order).
8.3 Your legal right to cancel a Contract starts from the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
8.4 To cancel a Contract with the company, you need to let us know that you have decided to cancel. If you wish to exercise this right, please contact the company, by phone, email or letter sent by post or using the online form on our Website. If you use the online form we will e-mail you to confirm we have received your cancellation. If you are e-mailing us or writing to us please include details of your Order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
8.5 If you cancel your Contract with The company, The company will:
8.5.1 Refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if your handling them in a way which would not be permitted in a shop has caused this. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
8.5.2 Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by our basic delivery charge.
8.5.3 Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
8.5.4 If you have received the Goods and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see clause 8.8.
8.5.5 If you have not received the Goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
8.6 If you have returned the Goods to us under this clause 8 because they are faulty or mis – described, we will refund the price of the Goods in full, together with any applicable delivery charges.
8.7 We will refund you on the credit card or debit card used by you to pay. If you used discount vouchers to pay for the Goods we may refund you by way of a note, giving you the same amount of discount for future use, valid for the same amount of time as the original voucher.
8.8 If Goods have been delivered to you before you decide to cancel your Contract:
8.8.1 Then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back (and we recommend using a trackable service and obtaining proof of postage),or return it to us at our. You must take reasonable care to ensure that the Goods are not damaged in transit; this includes ensuring that they are securely packaged. The company cannot be responsible for lost or damaged returns.
8.8.2 Unless the Goods are faulty or not as described (in this case, see clause8.6) you will be responsible for the cost of returning the Goods to us. If the Goods cannot be returned by post, we may offer to collect the Goods from you in which case we will charge you the direct cost to us.
8.9 If you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.10 Any return that is not due to faulty or incorrectly described goods will be subject to a re-stocking charge of 15%.
8.11 Any liability on our part, relating to any refund, will be limited to the amount paid by the customer for the goods/service, and expressly exclude any liability for travel in any circumstances whatsoever.
8.12 If we agree that the goods are faulty or incorrectly described, you must obtain our agreement prior to returning or sending the goods back to us, so that we can agree a cost effective and reasonable method of return.
8.13 No return of goods will be accepted if the goods have any signs of use by the customer whatsoever.
8.14 We will under no circumstances be liable for any charges incurred by the customer relating to third parties, whether for fitting our products or otherwise.
9.1 Refurbished wheels are warranted free of defective workmanship or materials for one year from when the work is completed. This warranty excludes physical damage that occurs after collection or delivery of the wheel, howsoever caused, and any corrosion subsequent to any such damage. Damage caused by inappropriate cleaning methods or products is not covered under warranty.
9.2 Refined Alloys is not and do not hold itself out to be vehicle engineers and cannot guarantee in any way the integrity of any customer’s wheel, either before or after refurbishment.
9.3 No warranty is given in relation to any repair involving welding.
9.4 No responsibility for damage caused to run flat tyres or sensor valves, which occurs during any required removal or refitting, will be accepted by Refined Alloys, due to the inherently high risk of damage to these items.
9.5 All warranties are non-transferable and only apply for the original Customer.
10.1 We shall under no circumstances whatsoever be liable to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract.
10.2 Our total liability to the customer in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price paid for the goods and/or services, and shall be conditional on any such loss being due to circumstances over which Refined Alloys might reasonably be expected to have control.
10.3 Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.
10.4 We do not in any way exclude or limit our liability for:
10.4.1 Death or personal injury caused by our negligence;
10.4.2 Fraud or fraudulent misrepresentation;
10.4.3 Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
10.4.4 Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
10.4.5 Defective products under the Consumer Protection Act 1987.
10.4.6 We shall not be liable for any loss or other consequence caused by a product or service not being completed by an estimated due date. On occasion, and due to events outside our control, it is necessary to re-do work, where the final quality is not to our high standards.
11. EVENTS OUTSIDE OUR CONTROL
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
11.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12. OTHER IMPORTANT TERMS
12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.
12.2 You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.
12.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms, subject to 12.2 above.
12.4 Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.5 These terms are governed by English law. This means a Contract for the purchase of Goods through our Website and any dispute or claim arising out of or in connection with it will be governed by English law.
12.6 These terms constitute the entire agreement between the parties.